Frequently Asked Questions

Everything you need to know about ordering prints, digital downloads, and our photography services

Ordering & Prints

What print sizes do you offer?

We offer a range of professional print sizes to suit any space:

  • Standard Sizes: 6×4", 7×5", 8×10", A4 (8.3×11.7"), A3 (11.7×16.5")
  • Panoramic Sizes: 12×4", 20×8", 30×10" (for landscape shots)

All prints are produced on premium photo paper with archival quality inks.

Can I order framed prints?

Yes! We offer professional framing options:

  • Black or white wooden frames with protective glass
  • Professionally mounted and ready to hang
  • Available for most standard print sizes

Framed prints take 5-7 additional days for preparation.

How do I place an order?
  1. Browse photos in the Store
  2. Click "Order" on your chosen photo
  3. Select print type and size
  4. Add to basket and continue shopping or checkout
  5. Complete payment securely via Stripe
  6. Receive order confirmation by email

Shipping & Delivery

How much is shipping?

Shipping costs are calculated at checkout based on your order:

  • UK Standard: £10.00 per order
  • Free Delivery: On orders over £48.00
  • Digital Downloads: Free (instant email delivery)
How long does delivery take?

Unframed Prints: 5-7 working days

Framed Prints: 7-10 working days

Digital Downloads: Instant (sent by email after payment)

You'll receive tracking information once your order is dispatched.

Do you ship internationally?

Currently, we only ship to UK addresses. However, digital downloads are available worldwide instantly via email.

Digital Downloads

What are digital downloads?

Digital downloads give you the high-resolution original image file to use as you wish:

  • Print at your own lab or home printer
  • Use for digital displays or screensavers
  • Share on social media (with credit appreciated)
  • Use for personal or commercial projects
How do I receive my digital downloads?

After payment is confirmed:

  1. You'll receive an order confirmation email
  2. A separate email with download links will arrive within minutes
  3. Click the download button for each photo
  4. Links are valid for 7 days

Tip: Download and save your files immediately to avoid expiry.

What format are digital downloads?

All digital downloads are high-resolution JPEG files, suitable for:

  • Professional printing up to A3+ size
  • Digital use and online sharing
  • Editing in Photoshop, Lightroom, etc.

Payment & Security

What payment methods do you accept?

We accept all major credit and debit cards through Stripe:

  • Visa, Mastercard, American Express
  • Apple Pay and Google Pay
  • Link (save cards for faster checkout)
Is my payment information secure?

Absolutely! We use Stripe for payment processing, which means:

  • We never see or store your card details
  • All transactions are encrypted with SSL
  • PCI DSS compliant security standards
  • Same security used by major online retailers

Returns & Refunds

What is your returns policy?

Physical Prints: We want you to be happy with your prints. If you're not satisfied with the quality, contact us within 14 days of delivery for a replacement or refund.

Digital Downloads: Due to the nature of digital products, all sales are final once the download link is sent.

What if my print arrives damaged?

We pack all prints carefully, but accidents happen. If your print arrives damaged:

  1. Take photos of the damage and packaging
  2. Contact us within 48 hours of delivery
  3. We'll send a replacement free of charge

Photography & Licensing

Can I use photos for commercial purposes?

Digital downloads include personal and standard commercial use rights. This means you can:

  • Use in marketing materials
  • Display on websites or social media
  • Use in publications (with credit)

For exclusive licensing or removal of watermarks, please contact us for a custom quote.

Do you offer custom photography services?

Yes! I'm available for commissioned work including:

  • Landscape and nature photography
  • Event coverage
  • Business and commercial projects
  • Private galleries for clients

Get in touch to discuss your project.

Still Have Questions?

Can't find what you're looking for? Get in touch and I'll be happy to help.

Contact Us